Australian Timber Shutters Pty Limited (“ATS”) manufactures the Open Shutter range of products and is dedicated to innovation, quality, craftsmanship and customer satisfaction.

In addition to manufacturing superior products, we also offer our customers the following comprehensive Manufacturers Warranty.

Please note that it is the responsibility of ATS’ distributors to provide you with a Retail Warranty and Care Instructions. The distributor is also responsible for the type of hardware quoted for your shutter installation. ATS does not install the product and is not responsible for any damage to you, your premises or the product due to faulty or negligent installation.

WHAT WARRANTY APPLIES TO ME?

To determine the Warranty that applies to you, select the relevant Open Shutter range from the following headings.

Open Shutters are a custom made product, supplied and installed to suit existing applications and all care is taken to ensure the best result possible.

HOW LONG WILL MY WARRANTY LAST AND WHAT IS COVERED?

All Open Ultimate and Plantation products which are used internally carry: -

• Five (5) year Warranty on the raw material and workmanship; and
• Five (5) year Warranty on paint finish only. No Warranty on oil, clear and stain finishes.

Open Ultimate products used externally carry: -

• Three (3) year Warranty on the raw material and workmanship; and
• One (1) year Warranty on paint finish

Open Ultimate and Open Plantation are manufactured from Western Red Cedar, a natural product, which will be effected by environment, use and maintenance.

All Open Coastal products which are used internally carry: -

• A five (5) year Warranty on the material and workmanship; and
• No Warranty on custom painted finish

All Open Lite products, regardless of whether used internally or externally carry:-

• A five (5) year Warranty on the material and workmanship; and
• No Warranty on custom painting

All Open Metel products which are used internally or externally carry: -

• A five (5) year Warranty on the material and workmanship; and
• No Warranty on custom painted finish

OUR WARRANTY

We warrant this product is free from defects within the following Acceptable Standard Guidelines: -

• If a defect is visible with the naked eye in natural daylight at a distance of 1.2 metres, it is not acceptable;
  
  
• If a defect is not visible with the naked eye in natural daylight at a distance of 1.2 metres, it is acceptable; and
  
  
• Colour variations may occur between individual orders and sampling.
  
  
• It is expected natural timber products will come with slight variations to size and finish inherent in the manufacturing process.

Note “defect” means an imperfection, mark, dot, etc.

WHAT IS ATS’ RESPONSIBILITY?

• ATS guarantees that we will repair or replace, at our sole discretion, any parts or items
  we deem to be suffering from a defect. ATS, where possible, will repair or replace any
  product using identical components. If ATS’ designs and/or styles have been altered or
  upgraded, ATS will replace any components suffering from a defect with a part or product of comparable quality and value.
  
  
• ATS will endeavour to process any claim made by you and carry out any repair or
  maintenance required as quickly as is practicable.
  
  
• ATS is not responsible for any transport damage, incidental or consequential damage
  caused by accident, neglect, misuse, abuse or commercial use.

WHAT IS YOUR RESPONSIBILITY?

• All claims under this Warranty must be reported to the place of purchase within seven
  (7) days of when the defect is first discovered or reasonably could have been discovered.You must provide ATS with a reasonable opportunity to inspect the product before repairs are started. Please note that the warranty period shall not be extended by any such repair or replacement.
  
  
• You must provide proof of purchase to ATS or its distributor to make any claims under
  this Warranty.
  
  
• As noted above, ATS does not install the product. It is your responsibility to pay for our costs related to any travel required to inspect the product and, if the product is found to be faulty, all costs associated with the removal and freight of the product to us so we may carry out any repairs or maintenance required pursuant to this Warranty. After the product is repaired, you must pay any freight and reinstallation fees.
  
  
• ATS is not responsible for any transport damage, incidental or consequential damage or
  damage caused by accident, neglect, misuse, abuse or commercial use of the product
  not caused by our own negligence.
  
  
• This Warranty will not apply to any orders outside ATS’ recommended specifications.
  
  
• Custom painting of these products in dark colours will void the Warranty.

LIMITATION

This Warranty contains the only representations made by ATS to its customers. All other Warranties and representations whether expressed or implied by any legislation or otherwise, specifically the Trade Practises Act 1974 and the Sale of Goods Act 1923, are hereby excluded to the extent permitted by law.

CUSTOMER SERVICE REGISTER

WHAT IS A CUSTOMER SERVICE REGISTER?

• You must provide ATS with proof of purchase and contact details to obtain the benefit
  of this Warranty. If you lose your proof of purchase, you will not be able to make a claim under this Warranty.
  
  
• To better assist you, ATS maintains a register of customer details. In the event that a
  warranty claim is necessary, your details and proof of purchase are then already available to us.
  
• Your details must be completed on the form supplied with your Warranty and sent to us
  within a reasonable time after the purchase of an ATS product to:
  
  Open Shutters
  PO Box 3039
  Tuggerah NSW 2259
  

WHAT WILL ATS DO WITH THIS INFORMATION?

• ATS will not sell, rent or disclose any personally identifiable information to third parties
  who are not associated with ATS.
  
  
• ATS may use your information for marketing purposes and/or research. The information used may include demographic information that discloses the types of customers purchasing ATS products, however the information used will not personally identify you to third parties.
  
  
• ATS may use your personal information internally. The information will be used to ensure this Warranty is fulfilled, but, unless you instruct ATS otherwise, it may also include using the information to inform you of new products and services of ATS

 

Note: “Dark colours” means non pastel colours.